Refund policy
REFUND POLICY
30-Day Money Back Guarantee
At Sculptiva, we want you to love your purchase. If you're not completely satisfied, you may request a return or refund within 30 days of delivery.
Eligibility for Returns
To be eligible for a return, your item must:
• Be returned within 30 days of delivery
• Be unworn, unwashed, and in its original condition
• Include proof of purchase or your order number
To start a return, please contact us at:
If your return request is approved, we will provide instructions on how to return your item. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
We will evaluate the issue and work quickly to make it right.
Exchanges
If you would like a different size or color, please contact us at contact@sculptiva.co. We will guide you through the exchange process if your item is eligible.
Non-Returnable Items
Certain types of items cannot be returned, including:
• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific item, please contact us before placing your order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
Due to our fast order processing system, orders cannot be canceled, modified, or changed once payment has been successfully completed.
Please review your order carefully before placing it.
If your order arrives damaged, defective, incorrect, or if you are not satisfied with your purchase, you may contact us within 30 days of delivery in accordance with our Refund Policy.
Questions?
If you have any questions regarding returns, refunds, or exchanges, please contact our support team:
Thank you for shopping with Sculptiva.